How ClipLaunch handles your data

This page explains what information is used to run accounts, credits, uploads, video generation, delivery, support, and safety review.

Privacy

Account data

We store the email address, nickname, password hash, session data, referral code, credit balance, and basic account timestamps needed to operate your account.

Uploaded assets

Your uploaded images, videos, GIFs, and selected template options are used to create the video you request and to keep the order available in your account archive.

Generation data

We store order IDs, job status, template choice, render options, logs, output files, and download links so the automated pipeline can complete and be checked if something fails.

Credits and payments

We store wallet transactions, purchased credit packages, credits used for generation, and payment status. Full card details are handled by the payment provider, not directly by ClipLaunch.

Service providers

We may use trusted providers for payments, email, hosting, object storage, and video rendering. They process the data needed to provide those parts of the service.

Referral program

If you use an invite link, we may store inviter and invited account relationships, first-purchase reward status, package purchase counts, and earned bonus credits.

Support communication

If you contact support, the information you send may be used to investigate your issue, restore credits, retry failed generations, or answer account questions.

Safety and abuse reports

If content is reported, we may store report details, linked project codes, content URLs, reporter contact details, account IDs, admin notes, and review status.

Retention

Finished videos are kept in the account archive for 90 days. Some records may be kept longer when needed for security, abuse review, legal compliance, or accounting.

Service protection

We may use stored order, account, payment, referral, and report data to prevent abuse, enforce rules, protect the service, troubleshoot errors, or respond to valid legal requests.

Questions

For privacy questions, use the support contact shown on the Support page.