Terms
Basic terms for using ClipLaunch credits
These terms explain what a credit includes, what the service delivers, and what users are responsible for before creating a video.
What credits include
Credits cover finished videos generated from selected templates and uploaded asset sets. Template credit cost depends on video duration and is shown before payment.
Credit wallet
Credits are stored in your account wallet and can be used for available templates. Credits are not a bank account, currency, or stored-value financial product.
Uploads and settings
You are responsible for choosing the correct files, colors, template options, and order setup before using credits.
Result quality
The final video depends on the quality, size, orientation, and content of the files you upload, plus the template options you choose.
Rights and permissions
By uploading materials, you confirm that you own them or have permission to use them in generated videos, downloads, ads, product pages, and social posts.
Video delivery
When generation completes successfully, the finished MP4 is available on the download screen and in your account archive for 90 days.
Generation time
Generation usually takes several minutes and may include queue or preparation time before the first frame appears.
Failed generations
If a generation fails because of a service-side issue, ClipLaunch may retry the job or restore the used credits after review.
Refunds and reversals
Credit restoration is the normal remedy for failed generation. Cash refunds, chargebacks, and payment reversals depend on the payment provider, package status, and applicable rules.
Use of content
You must not upload illegal, abusive, misleading, infringing, unsafe, or prohibited content. Use must follow the Acceptable Use rules.
Moderation and safety
If content appears to violate the law, platform rules, or our policies, we may restrict access, remove results, block accounts, preserve records, or refuse generation.
Service changes
Templates, prices, package sizes, rendering availability, archive duration, and features may change as the product evolves.
Support contact
For questions about credits, payments, delivery, or failed videos, use the support contact shown on the Support page.